Carer’s Allowance Contact Information

While most governments attempt to make their programs as simple and easy to understand as possible, it’s inevitable that with any major aid program questions are going to crop up. The success of a program’s mission and its popularity can often hinge on how easy it is to get answers to any questions and how easy it is to actually contact the governing body. The good news for individuals who have questions about Carer’s Allowance is that there are multiple ways to contact this department to look for the answer to your question or concern.

Contact via phone
There are actually two different phone numbers for contacting the Carer’s Allowance Unit. The first one is for conventional phone calls and as of 2013 the phone number is 0845 608 4321. This is the number to call for any specific questions, although to get a live operator a person would need to call on a weekday, between 8:30am and 5:00pm Monday through Thursday or 8:30am to 4:30pm on Fridays.

There is also the Text phone. The number for this phone is slightly different at 0845 604 5312. If you need to use a text phone then that is the number that you need to call in order to communicate.

It is worth noting that there are call charges associated with calling these numbers, an updated chart of which can be found at: https://www.gov.uk/call-charges.

Contact via letter
There is a centralized area to send written correspondence to. This is also the best place to mail in any paper applications for a Carer’s Allowance, as of 2013. There’s always a chance this could change at a future date so it’s always a good idea to check up on the most recent updates. But for now the best mailing address is:

Carer’s Allowance Unit
Palatine House
Lancaster Road
Preston
Lancashire
PR1 1HB

All written correspondence should be sent to that location unless you are explicitly instructed otherwise by someone involved with the Carer’s Allowance program.

Contact via e-mail

This department does have e-mail, and while any forms needed can be filled out online without needing an e-mail attachment. However for individuals who have a quick question or need a little bit of direction on how to proceed, they can be reached at e-mail at: cau.customer-services@dwp.gsi.gov.uk.

Communications summary
There are many options when it comes to communicating with the department about all matters concerning the Carer’s Allowance program. While there are many options, it’s never a bad idea to really focus and try to decide on what the best method for communication might be depending on your specific questions or needs. For some people a phone call is more than enough while others will need to send in completed forms. Make sure to match the method of contact with your needs to get the best results.

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